FoundTix
Log in

FoundTix Promoter Terms

Last updated: 2026-10-26

1. Introduction and definitions

1.1 These Promoter Terms (“Promoter Terms”) govern your use of the FoundTix platform as a promoter. They are entered into between you (the “Promoter”, “you”) and FoundTix Ltd (“FoundTix”, “we”, “us”, “our”), a company registered in England and Wales (Company No: 17238343), registered office 128 City Road, London EC1V 2NX, United Kingdom.

1.2 By creating a promoter account, connecting a Payment Account, or listing an Event on FoundTix, you confirm that you have read, understood, and agree to be bound by these Promoter Terms, our Buyer Terms & Conditions, and our Privacy Policy. The Buyer Terms apply to your buyers; you agree to operate within the rights and obligations they create for buyers.

1.3 In these Promoter Terms:

(a) “Booking Fee” means the fee FoundTix charges for the ticketing service on each Ticket sold, calculated under clause 5.2 and included in the price the Buyer pays.
(b) “Buyer” means any individual who purchases a Ticket through FoundTix.
(c) “Door List” means a list of people who bought tickets for your Event through another ticketing platform, which you upload to FoundTix so they can be admitted with the FoundTix scanner.
(d) “Event” means any ticketed event you list on FoundTix - for example a concert, festival, club night, conference, exhibition, talk, screening, comedy or theatre performance, or sporting event.
(e) “External Event” means an Event listed on FoundTix where Tickets are sold via a third-party ticketing platform you nominate, which FoundTix links to. An Event may be both, where part of its allocation is sold through the FoundTix checkout and the rest via a third-party platform.
(f) “FoundTix-ticketed Event” means an Event for which Tickets are sold through the FoundTix checkout.
(g) “Order” means a Buyer’s completed purchase of one or more Tickets through FoundTix.
(h) “Payment Account” means your Stripe Account or your PayPal Account, as applicable; for a given Order, the account that took its payment.
(i) “Payment Provider” means Stripe or PayPal, as applicable; for a given Order, the provider that processed its payment.
(j) “PayPal Account” means the PayPal business account you connect to FoundTix to receive the proceeds of Ticket sales paid through PayPal.
(k) “Pertinent Change” means a change that gives Buyers a refund right under the Buyer Terms: the event date (clause 6.3 of the Buyer Terms), the venue (6.4), the headline act or, for non-performance Events, the keynote speaker or principal billed participant on a single-headline Event (6.5(a)), or a raised age restriction (6.7(b)).
(l) “Processing Fee” means the payment-processing charge your Payment Provider makes on a Ticket sale (clause 5.3). It is charged to you by the Payment Provider, not by FoundTix.
(m) “Stripe Account” means the Stripe account you connect to FoundTix to receive the proceeds of Ticket sales paid by card, Apple Pay or Google Pay.
(n) “Ticket” means the revocable licence to attend an Event, issued by FoundTix on your behalf.

2. Role of FoundTix and the Promoter

2.1 FoundTix provides the ticketing platform, the integration with your Payment Providers, Buyer communications on your behalf (order confirmations, wallet passes, refund and change notifications), promoter tools, and the optional services in clause 10.

2.2 You are the merchant of record for every Ticket sold through FoundTix on your behalf. The contract for admission is between you and the Buyer. You are solely responsible for staging and delivering the Event, for refunds and Buyer disputes, and for compliance with applicable law, including consumer law.

2.3 FoundTix is not the organiser, promoter, or seller of Tickets for any Event, and is not a guarantor of any Event taking place or of any Buyer’s admission to it, unless expressly stated.

2.4 Where FoundTix processes a refund, sends a notification, or takes any other action on your behalf, it does so as your agent. FoundTix’s own responsibility for refunds is limited to returning the Booking Fees it has collected where a Buyer is entitled to them (clause 5.2(c)). The Ticket price and any other amount owed to a Buyer is settled to you and remains your responsibility.

2.5 Collaborations. You may invite another promoter to sell or advertise your Event through FoundTix. A promoter you give seats to is the merchant of record for the Orders made from those seats: they take those payments, receive those Buyers’ details and are responsible to those Buyers under these Promoter Terms. A promoter who advertises your Event takes no payments; records of the purchases they bring in are sent to their own Meta account. Each of you is responsible for the Orders and the Buyer data you receive. If the Event is cancelled, Buyers of a seller’s seats are refunded in full from that seller’s Payment Account. The Event’s organiser may also refund those Buyers, and those refunds are paid from that seller’s Payment Account.

3. Account, eligibility, and payment accounts

3.1 You must be at least 18 years old, have legal capacity to enter into a contract, and be acting in a business or professional capacity. FoundTix is a UK platform. You must comply with the law that applies to each Event you list, including the law of the place where it takes place.

3.2 Payment accounts. You must connect a Stripe Account before you can sell tickets through FoundTix. You may also connect a PayPal Account to offer PayPal (including PayPal Pay in 3) at checkout. Each is your own account with that provider: Stripe’s Connected Account Agreement governs your relationship with Stripe and PayPal’s user agreement governs your relationship with PayPal. Either provider may require identity, business, and bank-account verification before payments or payouts are enabled.

3.3 How payments are processed. Each Ticket payment is taken directly into your own account with the provider the Buyer pays through: card, Apple Pay and Google Pay payments into your Stripe Account, and PayPal payments into your PayPal Account. You are the merchant of record in both cases (clause 2.2), and the Buyer’s card statement or PayPal activity will show a payment linked to you.

3.4 Keeping details current. You are responsible for keeping your account information, contact details, and Payment Account details up to date.

3.5 One account per provider. You may have one Stripe Account and one active PayPal Account connected at a time. To switch Stripe Accounts, disconnect the current one (clause 9.3) and connect the new one. To switch PayPal Accounts, connect the new one; it takes over new sales once PayPal has verified it, and the previous account stays linked only to process refunds on the Orders it took (clause 9.4).

4. Listing Events and accuracy of information

4.1 You are responsible for the accuracy of every Event listing, including (without limitation) the title, headline act, supporting artists, description, venue, date, doors and start time, age restriction, and ticket pricing.

4.2 You must hold or have the right to grant the licences you imply when listing an Event, including the right to sell admission and to use any artwork, photography, or media you upload. You grant FoundTix a non-exclusive licence to use the content you upload solely to operate the platform, display your Event listing, print Tickets, and run any marketing you enable.

4.3 Tickets you list on FoundTix may only be sold through FoundTix (for FoundTix-ticketed Events) or through your nominated external platform (for External Events). For an External Event, you must keep the sales count you report to us reasonably accurate, so that capacity, venue reports and promotion work correctly.

4.4 You must not list an Event that is unlawful, defamatory, that promotes hate or violence, that infringes another party’s rights, or that misrepresents the line-up or nature of the Event. FoundTix may, in its discretion, refuse, suspend, or remove any listing that breaches this clause or the spirit of the platform.

4.5 Mis-listed Events. If a listing is wrong (for example the date, age restriction, line-up or venue) and has to be corrected, or the Event changed as a result, affected Buyers may become entitled to a refund under the Buyer Terms (including the refund rights for changes in clause 6). As the merchant of record you bear the cost of any such refund, on the same basis as your other refund obligations in clause 6.

4.6 Reporting infringing listings. Any third party who believes a listing infringes their intellectual property or other rights may report it to FoundTix at support@foundtix.com or via foundtix.com/contact. Reports should include:

(a) the reporter’s full name, organisation, and contact details, and their relationship to the rights holder (owner or authorised agent);
(b) the URL(s) of the FoundTix listing(s) concerned and the seller name shown;
(c) the right claimed (for example trademark, copyright, image or performer rights), with any registration number and territory;
(d) a description of which element of the listing infringes and why; and
(e) the statements “I have a good-faith belief that the use described is not authorised by the rights owner, its agent, or the law” and “The information in this report is accurate and I am, or am authorised to act for, the rights owner”, with name and date.

4.7 Handling of reports. FoundTix acknowledges reports within 1 business day, may suspend or remove the listing while it investigates (clause 4.4), and informs the reporter of the outcome.

5. Pricing, fees, and payouts

5.1 You set the face value of each Ticket. Face values must be inclusive of any VAT or other taxes you are required to charge (see clause 12).

5.2 Booking Fee. FoundTix charges a Booking Fee on each Ticket sold:

(a) Rate: 11% of the face value, rounded to the nearest 25 pence (£0.25), subject to a minimum of £1.50 per Ticket (£2.00 for Tickets over £10), and never more than the Ticket’s face value. On very low-priced Tickets the minimum is a higher effective percentage. Processing Fees are separate (clause 5.3).
(b) Collection: your Payment Provider takes the Booking Fee out of each payment when it is made, on FoundTix’s behalf, and FoundTix keeps it (Stripe shows it as an “application fee” and PayPal as a “partner fee”). The rest, less the Processing Fee, is paid into your Payment Account.
(c) Refunds. Two fees are involved in a refund, and they are treated differently.

Booking Fee (FoundTix’s):

  • returned by FoundTix to your Payment Account, so the Buyer receives the full amount paid, where the Buyer is entitled to a refund under any of the following, or by law:
    • clause 6.2, change of mind;
    • clause 6.3, event cancelled;
    • clause 6.4, event rescheduled;
    • clause 6.5, venue change;
    • clause 6.6, headline change;
    • clause 6.7 of the Buyer Terms, mis-listed or corrected Event details;
  • non-refundable and retained by FoundTix on a goodwill refund, one you give at a Buyer’s request where no entitlement applies. Only the Ticket price is refunded.

Processing Fee (clause 5.3):

  • reimbursed to you by FoundTix on a change-of-mind refund (clause 6.2), so you are only out your net proceeds;
  • borne by you on every other refund, including a goodwill refund and where you cancel, reschedule or change the Event.
(d) How the Booking Fee is built into the price (fee mode): the Buyer always pays one all-inclusive price that includes the Booking Fee (clause 4.1 of the Buyer Terms). For each Event, before its first sale, you choose how the Booking Fee is built into that price:
  • Absorb (the default): the Buyer’s price is the face value you set, and the Booking Fee is taken out of it. You receive the face value less the Booking Fee.
  • Pass on: the Buyer’s price is the face value plus the Booking Fee. You receive the face value.

In both cases the full price is shown to the Buyer before they pay, never added at checkout, and the Booking Fee is stated on their receipt. Processing Fees are deducted by your Payment Provider in both cases (clause 5.3). The choice is locked once the Event has a paid Order.

5.3 Processing Fees. Your Payment Provider charges its Processing Fee on each payment directly to your Payment Account, under your agreement with it; you are the merchant of record. FoundTix does not set, mark up, re-bill or, except under clauses 6.2 and 6.9(b), absorb Processing Fees. Stripe’s and PayPal’s current rates are published by each provider and vary by payment method, card type, and country. Processing Fees are not returned by the Payment Provider when an Order is refunded, and are borne by you except as set out in clauses 6.2 and 6.9(b).

5.4 Payouts. Your Payment Provider pays your Ticket proceeds to you, under its own agreement with you. Stripe pays into your nominated bank account on the schedule set in your Stripe account (Stripe’s standard daily schedule unless you change it). PayPal makes funds available in your PayPal Account under PayPal’s terms. Proceeds are paid after the Booking Fee and the Processing Fee are taken off. FoundTix does not hold, delay, reserve or release your funds. Stripe and PayPal may themselves delay, hold back or take back payouts under their own terms, for example if they see a risk of fraud or disputes, or your balance is too low.

5.5 Your Stripe and PayPal accounts. Your Stripe Account and your PayPal Account are your own, and you are responsible for them: completing and keeping up to date the verification each provider requires, keeping each account in good standing and within that provider’s terms, responding to disputes and chargebacks raised on them, and any fees, reserves or restrictions the provider applies. FoundTix is not a party to your agreements with Stripe or PayPal and cannot override their decisions about your account or your payouts.

5.6 You must keep enough funds in your Payment Accounts to cover refunds, chargebacks, and the Buyer-rights obligations in clause 6. Your Payment Provider may delay or claw back payouts if your balance is insufficient or if it suspects fraud or dispute risk.

5.7 Instalment payments. Where a Buyer pays in instalments through PayPal Pay in 3, you receive the full amount up front and PayPal collects the instalments from the Buyer. Instalment products are offered, priced, and underwritten by PayPal, not FoundTix.

6. Refund obligations

6.1 Buyers have refund rights under the Buyer Terms that are binding on you as the merchant of record. You authorise FoundTix to process refunds against the Payment Account that took the Order’s payment when those rights are exercised, and the funds are drawn from that account.

6.2 Change of mind (clause 6.1 of the Buyer Terms). A Buyer may cancel within 24 hours of purchase for a full refund of the amount paid, unless they bought within 24 hours of the Event start. FoundTix processes these refunds automatically. Because a change of mind is not your doing:

(a) FoundTix returns its Booking Fee to your Payment Account; and
(b) FoundTix reimburses you for the Processing Fee charged on the Order. The reimbursement is paid into your Stripe Account in pounds sterling. For an Order paid through PayPal it is the fee PayPal charged. For an Order paid by card it is the fee Stripe charged (or, if that cannot be confirmed, FoundTix’s estimate of it).

6.3 Event cancelled (clause 6.2 of the Buyer Terms). If you cancel an Event, every paid Order is refunded in full to the Buyer’s original payment method (clause 8). FoundTix returns its Booking Fee to your Payment Account; the Processing Fee is borne by you (clause 5.3).

6.4 Event rescheduled (clause 6.3 of the Buyer Terms). If you reschedule an Event:

(a) If the new date is at least one month from the date of notification, Buyers have 14 calendar days from notification to request a full refund.
(b) If the new date is less than one month from notification, Buyers have until the earlier of (i) seven business days from notification or (ii) 48 hours before the new Event start time to request a full refund.
(c) Tickets remain valid for the rescheduled date unless the Buyer requests a refund within the window.

6.5 Venue change (clause 6.4 of the Buyer Terms). If you change the venue for an Event, Buyers have until the earlier of (i) seven business days from notification or (ii) 48 hours before the Event start time to request a full refund.

6.6 Headline change (clause 6.5 of the Buyer Terms).

(a) For a single-headline Event, the refund window for a change to the headline act - or, for non-performance Events, the keynote speaker or principal billed participant - matches clause 6.5 above.
(b) For a festival or other multi-act or multi-speaker programme, no refund is offered for changes to individual acts or participants. You may only invoke this exemption where the Event is genuinely a multi-participant programme rather than a single-headline Event with support.

6.7 Whether a Buyer can get a refund depends on how far ahead of the Event the change is notified, and FoundTix works this out on the same basis as stated to Buyers. A refund window counted in days ends at 23:59 venue time on its final day; one counted in hours ends at the exact time.

6.8 Where a Buyer’s refund right under the Buyer Terms is live, you must not refuse, frustrate, or obstruct the refund. Misuse of the platform to circumvent Buyer refund rights is a material breach of these Promoter Terms.

6.9 Buyer-to-buyer resale. FoundTix may offer Buyers an official facility to resell a Ticket at face value (clause 8 of the Buyer Terms). Resale needs no action from you:

(a) a resold Ticket is the same admission you already sold; it does not change your capacity or sold count;
(b) when a listed Ticket sells, the new Buyer pays the Ticket’s current price as a new payment into your Payment Account, and FoundTix takes its Booking Fee on it as usual. FoundTix then refunds the original Buyer what they paid, less their Booking Fee (clause 8.5 of the Buyer Terms), from the Payment Account that took the original sale. You bear the Processing Fee on the new payment, but where the original sale was paid by card, FoundTix pays you its estimate of Stripe’s fee on it. If the Ticket’s price has changed since the original sale, you keep or bear the difference;
(c) a listed Ticket is void for entry until it sells; if it has not sold 24 hours before the Event it is returned to the original holder and is valid again.

6.10 Individual refunds are not a substitute for notification. You must not refund Orders one by one instead of notifying a cancellation or Pertinent Change under clause 7. Buyers are entitled to their Booking Fee back on those refunds, so if you do, FoundTix may return the Booking Fee to the affected Buyers and recover the amounts from you, including by deducting them from any amount FoundTix owes you.

7. Pertinent Changes and notifying Buyers

7.1 Once a Ticket has been sold, a Pertinent Change may only be made by notifying Buyers through FoundTix (clause 7.2). You may not change those details in any other way.

7.2 When you notify a Pertinent Change, FoundTix informs every Buyer of the change, the refund deadline that applies, and how to claim a refund, updates the public Event listing, and keeps a record of the notification.

7.3 You must choose the scenario that matches the change: cancellation, rescheduling, venue change, headline change, or a festival line-up change. The festival scenario may only be used where the Event is genuinely a multi-participant programme (clause 6.6(b)).

7.4 Other details (description, supporting acts, doors time, images, video, capacity, and on-sale and off-sale windows) may be edited at any time and give Buyers no refund right.

7.5 Raising the age restriction after Tickets have gone on sale is a Pertinent Change: affected Buyers may request a refund within 120 days of purchase (clause 6.7(b) of the Buyer Terms).

8. Cancellation

8.1 You may cancel an Event at any time before it starts. Cancellation refunds every paid Order in full to the Buyer’s original payment method and voids every Ticket. FoundTix returns its Booking Fee on each refund; the Processing Fee is not refundable (clause 5.3).

8.2 You must have enough funds in your Payment Accounts to cover the cost of cancellation (clause 5.6). A refund that cannot be made for lack of funds remains your obligation until it is made.

8.3 A cancelled Event cannot be reinstated.

9. Disputes, chargebacks, and disconnecting a payment account

9.1 Disputes and chargebacks. Buyer disputes follow the process of the provider that took the payment. Card-network chargebacks against your Stripe Account follow Stripe’s dispute process: standard windows are up to 120 days from the charge date for Visa, Mastercard, and American Express, and longer for certain “product or service not received” claims. Claims on PayPal-funded Orders follow PayPal’s dispute process in your PayPal Account. You are responsible for responding to disputes with the provider.

9.2 FoundTix may, but is not obliged to, provide evidence to Stripe or PayPal on your behalf (order records, ticket scans, refund history). FoundTix is not liable for any amount lost to a chargeback or claim against your Stripe Account or your PayPal Account.

9.3 Disconnecting Stripe. You may disconnect your Stripe Account only when (a) no Event is on sale or sold out, and (b) at least 120 days have passed since your most recent paid Order.

9.4 Disconnecting PayPal. You may disconnect your PayPal Account, or connect a different one, at any time. Each Order records the PayPal Account that took its payment, and that account stays linked to process refunds on those Orders after a disconnect or switch, so disconnecting stops new PayPal sales on your Event pages without affecting Buyers’ refund rights.

9.5 Effect of disconnecting. Disconnecting either account stops new sales through it. Past Orders, Tickets and records on FoundTix are unchanged. While your Stripe Account is disconnected, FoundTix cannot process refunds, and Stripe will raise any new dispute with you directly. After you disconnect a PayPal Account, FoundTix can still refund the Orders it took (clause 9.4), unless you have also removed FoundTix’s access in PayPal or closed the account. Your refund obligations under clause 6 continue to apply in every case, and you must handle any refund FoundTix cannot process directly with the provider.

10. FoundTix Marketing and optional services

10.1 FoundTix Marketing. Where you opt in, FoundTix creates and runs advertising campaigns for your Event on your behalf, currently through Meta (Facebook and Instagram) and on any other channel FoundTix adds. The charge depends on how the Event is ticketed:

(a) FoundTix-ticketed Events: included at no additional charge.
(b) External Events: a service fee of 10% of the campaign’s ad budget (minimum £25) per campaign. It is charged when you create the campaign, plus 10% of any later increase to the budget. The fee is not refundable in cash. If you delete a campaign before its budget has been spent, the fee on the unspent budget is credited to your account and used automatically against your next external campaign. FoundTix may also give promotional credits on the same basis. Credits can only be used against fees and are never paid out.
(c) Ad spend is separate. Ad spend is billed by the advertising platform directly to your own ad account. FoundTix does not collect, hold, or rebate ad spend.

10.2 No guarantee of results. Campaign results depend on the advertising platform’s delivery, your audience, your creative, your budget, and market conditions. FoundTix provides the service in good faith but gives no warranty or guarantee of any marketing outcome, and is not liable for ad spend that does not produce the results you expected. Any service fee covers configuration and management, not a sales outcome.

10.3 Automated management. FoundTix may, without prior notice, pause, restart, or rotate ads and creatives, and may pause a campaign that is underperforming. These actions manage delivery and pacing within the budget you set; they do not change that budget.

10.4 Your Meta connection.

(a) Before a campaign can run you must connect a Meta Business account and grant FoundTix the permissions it requests. You may disconnect at any time, at FoundTix or at Meta.
(b) If the connection breaks for any reason, FoundTix emails you when it detects the break and again at three and seven days. After that it is for you to check the connection.
(c) A broken connection does not pause your campaigns at Meta. They continue to deliver and to charge your ad account until you reconnect or pause them yourself in Meta. You are responsible for monitoring the connection, and FoundTix is not liable for ad spend incurred while its access was unavailable.
(d) If you also connect a TikTok or Reddit ad account so that FoundTix can run campaigns there, (a) and (c) apply to that connection in the same way.

10.5 Venue sales reports. You may authorise FoundTix to send periodic sales reports for a FoundTix-ticketed Event to a venue contact, until the day after the Event. Reports contain sales figures only, except the report sent when sales close, which also includes the attendee list (names, ticket types, order numbers and ticket codes) so that the venue can run the door. You must only give a venue contact who needs that list to run the Event.

10.6 External sales counts. For External Events you may report tickets sold on the external platform so that capacity, sold-out status, and promotion behave correctly. You are responsible for the accuracy of those counts (clause 4.3).

10.7 Sharing data with advertising platforms. If you connect a Meta, TikTok or Reddit account, FoundTix sends records of activity on your Event pages (such as page views and purchases) to that account on your behalf. Buyer contact details are scrambled before they are sent, as the platforms require. You are the data controller for that sharing and must honour any opt-out a Buyer expresses. FoundTix also receives the same records for its own advertising accounts. Separately, where Buyers have consented, FoundTix may build advertising audiences, including audiences of people with similar interests, from activity on your Event and from Buyer data pooled across FoundTix, to promote relevant Events. FoundTix is the controller for those pooled audiences and honours Buyers’ opt-outs for them.

10.8 Advertising name. You must provide, and keep current, an accurate advertising beneficiary and payer name for any ads FoundTix runs for you. Advertising platforms publish it on ads shown in the European Union, as the EU Digital Services Act requires, and may show it elsewhere. FoundTix relies on the name you provide and does not verify it.

10.9 AI-assisted ad copy. Draft ad copy produced by the optional copy generator is your content once you publish it, on the same footing as copy you wrote yourself. FoundTix does not warrant its accuracy, originality, or compliance; you must review it, including against the advertising platform’s policies and applicable law, before you use it.

10.10 Help assistant. The help assistant is provided for general information only. Its answers may be inaccurate or incomplete, are not legal, financial, or tax advice, and do not vary these Promoter Terms, which prevail over anything it says.

10.11 Referrals. You may switch on referrals for an Event. While they are on:

(a) each Buyer of the Event receives a personal referral link, and for every five (5) Tickets other people buy through it, FoundTix refunds the Ticket price of one of that Buyer’s Tickets, as set out in Buyer Terms clause 6.11;
(b) referral refunds are paid from your connected Stripe or PayPal account like any refund you fund. The refunded Ticket remains valid and sold, FoundTix’s Booking Fee is not returned, and payment-provider processing fees are not returned;
(c) switching referrals off stops new links being offered, but refunds already earned at that point are still paid;
(d) referral refunds are shown separately in your reports and exports.

11. Data, privacy, and Buyer communications

11.1 FoundTix is the controller for the personal data Buyers give the platform directly. For Buyer data FoundTix passes to you (attendee lists and contact details), you and FoundTix are independent controllers; you may use that data only to run the Event, comply with law, and honour Buyer marketing consents. You must keep that data confidential and secure, must not sell it or disclose it to anyone other than people who need it to run the Event and are bound to keep it confidential (or where the law requires), and must delete it once you no longer need it for those purposes.

11.2 You must comply with UK GDPR and the Privacy and Electronic Communications Regulations. You must not use Buyer data FoundTix passes to you to send marketing.

11.3 FoundTix sends transactional emails to Buyers on your behalf (order confirmations, refund confirmations, change notifications). They identify your trading name.

11.4 Our Privacy Policy describes what FoundTix collects, why, and for how long.

11.5 AI sub-processor. FoundTix uses Anthropic, PBC as a sub-processor for the optional AI features in clauses 10.9 and 10.10, and to read sales reports forwarded to us for External Events when our standard reader cannot. The inputs (Event details, the questions you type, your account and setup information, and the text of those reports) are processed by Anthropic in the United States. No Buyer contact data is sent to Anthropic.

11.6 Door Lists. You are the controller of the personal data in any Door List, and FoundTix processes it on your behalf only to check those people in at your Event. From each entry FoundTix keeps only the ticket code, name and ticket type, plus the time of check-in. You must have the right to share each Door List with FoundTix. FoundTix keeps a Door List until you clear it, delete the Event, or delete your FoundTix account.

11.7 Processing on your behalf. Where FoundTix processes personal data on your behalf under clause 11.6, FoundTix will:

(a) process it only on your documented instructions, which are these Promoter Terms and your use of the platform, unless the law requires otherwise, in which case we will tell you first unless the law prevents it;
(b) make sure everyone authorised to process it is bound by confidentiality;
(c) take appropriate technical and organisational measures to keep it secure;
(d) use only the sub-processors named in our Privacy Policy, which you authorise. They must be bound by terms giving the data the same protection. We will tell you before adding or replacing one so you can object, and FoundTix remains responsible to you for them;
(e) help you, as far as the nature of the processing allows, to respond to requests from people exercising their rights, and to meet your obligations on security, breach notification and data protection impact assessments;
(f) tell you without undue delay after becoming aware of a personal data breach affecting it;
(g) delete it when you clear it, delete the Event or delete your account, unless the law requires us to keep it; and
(h) give you the information reasonably needed to show compliance with this clause, and allow and contribute to audits, including inspections, by you or an auditor you appoint, on reasonable notice.

11.8 Marketing consent given to you. Where a person agrees that you may contact them with marketing, FoundTix may pass you their contact details and a record of that agreement. You are the controller of those details from when you receive them. You may use them only for the marketing they agreed to, must stop when they ask, and must keep the record of their agreement. Clause 11.2 does not restrict your use of those details.

12. VAT and tax obligations

12.1 You are responsible for determining whether VAT or any other tax applies to your Ticket sales, for charging the correct rate, and for accounting for it to HMRC or the relevant authority. FoundTix does not collect or remit VAT on your behalf.

12.2 Ticket prices set on FoundTix are inclusive of any applicable VAT. The Booking Fee is FoundTix’s consideration for the platform service; it is deducted at the point of sale before proceeds are settled to you, and is itemised in the records FoundTix provides to you and in your Payment Account.

12.3 You must provide accurate business details, including VAT registration status where applicable. You agree that FoundTix may share such details with tax authorities if required by law.

13. Suspension and termination

13.1 You may close your FoundTix account at any time, subject to completing any outstanding Events and refund obligations.

13.2 FoundTix may suspend or terminate your access (and any individual Event) with immediate effect if you breach these Promoter Terms, the Buyer Terms, applicable law, or Stripe’s or PayPal’s terms; if your account presents an unacceptable level of fraud, dispute, or refund risk; or if maintaining the account would expose FoundTix, Buyers, or a Payment Provider to material harm.

13.3 Termination does not relieve you of your obligations to Buyers under the Buyer Terms, including outstanding refund obligations. We may retain transaction and audit records as required by law and for dispute resolution.

14. Liability and indemnification

14.1 Nothing in these Promoter Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

14.2 Subject to clause 14.1, FoundTix’s total aggregate liability to you in any 12-month period is limited to the total Booking Fees actually collected and retained by FoundTix in respect of your Events in that period.

14.3 You indemnify FoundTix against any loss, claim, damage, or expense (including reasonable legal fees) arising from (a) your breach of these Promoter Terms, the Buyer Terms, or applicable law; (b) any Event you list or stage; (c) any claim by a Buyer concerning admission, cancellation, refund, data, or marketing; (d) any tax authority claim relating to your Ticket sales.

15. Governing law

15.1 These Promoter Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them. This choice of law governs the contract between you and FoundTix; it does not displace any mandatory consumer law that applies between you and your Buyers.

16. Changes to these Promoter Terms

16.1 We may update these Promoter Terms from time to time. We will give reasonable notice of material changes via the dashboard and at the email address on file. The version in force at the time a given Order is created applies to that Order.

16.2 Questions about these Promoter Terms? Email info@foundtix.com.