FoundTix Promoter Terms

Last updated: 2026-06-01

1. Introduction and definitions

1.1 These Promoter Terms (“Promoter Terms”) govern your use of the FoundTix platform as a promoter. They are entered into between you (the “Promoter”, “you”) and FoundTix Ltd (“FoundTix”, “we”, “us”, “our”), a company registered in England and Wales (Company No: 17238343), registered office 128 City Road, London EC1V 2NX, United Kingdom.

1.2 By creating a promoter account, connecting Stripe, or listing an Event on FoundTix, you confirm that you have read, understood, and agree to be bound by these Promoter Terms, our Buyer Terms & Conditions, and our Privacy Policy. The Buyer Terms apply to your buyers; you agree to operate within the rights and obligations they create for buyers.

1.3 In these Promoter Terms:

(a) “Event” means any concert, performance, festival, club night, or similar activity that you list on FoundTix.

(b) “FoundTix-ticketed Event” means an Event for which Tickets are sold through the FoundTix checkout. “External Event” means an Event listed on FoundTix where Tickets are sold via a third-party platform you nominate.

(d) “Buyer” means any individual who purchases a Ticket through FoundTix.

(e) “Booking Fee” means the platform fee FoundTix charges on each Ticket sale, calculated under clause 5.

(f) “Connected Account” means the Stripe Connect account you link to FoundTix to receive ticket proceeds.

(g) “Pertinent Change” means a change that gives Buyers a refund right under the Buyer Terms — the event date (clause 6.3 of the Buyer Terms), the venue (6.4), or the headline act on a single-headline Event (6.5(a)).

2. Role of FoundTix and the Promoter

2.1 FoundTix provides a ticketing and payment-processing platform, email and document services to your Buyers (order confirmations, wallet passes, refund and change notifications), promoter tooling (dashboard, attendee lists, sales reports), and the optional services in clause 10.

2.2 You are the merchant of record for every Ticket sold through FoundTix on your behalf. The contract for admission to the Event is between you and the Buyer. You are solely responsible for staging and delivering the Event, processing refunds, resolving Buyer disputes, complying with applicable law, and meeting any consumer-rights obligations.

2.3 FoundTix is not the organiser of any Event unless expressly stated. FoundTix acts as a payments and software service provider, not as an event organiser, promoter, or guarantor of attendance.

2.4 Where FoundTix processes a refund, sends a notification, or takes any other action on your behalf, it does so as your agent. FoundTix’s responsibility in respect of refunds is limited to refunding the Booking Fees it has actually collected on the relevant Tickets; FoundTix is not liable for the face value of Tickets or any other amounts owed to Buyers, which are settled to you and remain your responsibility.

3. Account, eligibility, and Stripe Connect

3.1 You must be at least 18 years old, have legal capacity to enter into a contract, and be acting in a business or professional capacity. FoundTix is a UK platform; you must be able to comply with UK law for any Event you list.

3.2 You must connect a Stripe Connect account before you can publish an Event. Stripe’s own Connected Account Agreement governs your relationship with Stripe. Stripe may require identity, business, and bank-account verification before payments or payouts are enabled.

3.3 Tickets sold through FoundTix are processed as Stripe Connect Direct charges on your Connected Account. The Buyer’s card statement will reflect a charge associated with your account.

3.4 You are responsible for keeping your account information, contact details, and Stripe details up to date.

3.5 You may have one connected Stripe account at a time. To switch accounts, disconnect (subject to clause 9) and connect the new one.

4. Listing Events and accuracy of information

4.1 You are responsible for the accuracy of every Event listing, including (without limitation) the title, headline act, supporting artists, description, venue, date, doors and start time, age restriction, and ticket pricing.

4.2 You must hold or have the right to grant the licences you imply when listing an Event, including the right to sell admission and to use any artwork, photography, or media you upload.

4.3 Tickets you list on FoundTix may only be sold through FoundTix (for FoundTix-ticketed Events) or through your nominated external platform (for External Events). For an External Event, you must keep the manually-reported sales count accurate to within a reasonable margin so capacity calculations, venue reports, and promotional features behave correctly.

4.4 You must not list an Event that is unlawful, defamatory, that promotes hate or violence, that infringes another party’s rights, or that misrepresents the line-up or nature of the Event. FoundTix may, in its discretion, refuse, suspend, or remove any listing that breaches this clause or the spirit of the platform.

4.5 Events flagged as “demo” are excluded from public search, marketing surfaces, and any Audience Network promotion. Demo Events are for testing only and must not be used to sell real Tickets.

5. Pricing, fees, and payouts

5.1 You set the face value of each Ticket. Face values must be inclusive of any VAT or other taxes you are required to charge (see clause 12).

5.2 Booking Fee. FoundTix charges a Booking Fee on each Ticket sold:

(a) Rate: 12.5% of the face value, rounded to the nearest 25 pence (£0.25). Where the exact 12.5% falls exactly halfway between two 25p multiples, the rate rounds to the nearer odd multiple of 25p. The same calculation is shown to you in the take-home calculator on each ticket type and to Buyers on their receipt and order-confirmation page.

(b) Mechanism: the Booking Fee is collected at the point of sale as a Stripe Connect application fee and retained by FoundTix. The remainder, less Stripe’s processing fee (see 5.3), is settled to your Connected Account.

(c) Refunds: when an Order is refunded through FoundTix, FoundTix automatically returns the Booking Fee to your Stripe balance — you only refund the amount you actually received.

5.3 Stripe processing fees. Stripe deducts its own processing fee from each charge. At time of writing, Stripe’s UK domestic card rate is approximately 1.5% + £0.20, with higher rates for international cards, American Express, and 3DS step-ups. These fees are set and revised by Stripe and are not refundable by either FoundTix or you, including when an Order is refunded.

5.4 Payouts. Stripe pays out ticket proceeds (net of the Booking Fee and Stripe’s processing fees) to your nominated bank account on the schedule shown in your dashboard. Schedules are tiered:

(a) Manual — funds remain in your Stripe balance until FoundTix releases them. This is the default for new Promoters.

(b) Daily, 7-day delay — daily payouts of charges that are at least 7 days old.

(d) Daily, minimum delay — Stripe’s standard daily schedule.

5.5 Trust tier. FoundTix assigns each Promoter a trust tier (“new”, “established”, “trusted”) based on factors including time on the platform, sales history, refund and chargeback performance, and verification status. Your tier determines your payout schedule and may unlock additional services. FoundTix may adjust your tier and schedule at any time if your risk profile changes materially.

5.6 You must keep enough funds in your Stripe balance to cover refunds, chargebacks, and the Buyer-rights obligations in clause 6. Stripe may delay or claw back payouts if your balance is insufficient or if it suspects fraud or dispute risk.

6. Refund obligations

6.1 Buyers have refund rights under the Buyer Terms that are binding on you as the merchant of record. You authorise FoundTix to process refunds against your Connected Account when those rights are exercised, and the funds are drawn from your Stripe balance.

6.2 Change-of-mind (clause 6.1 of the Buyer Terms). A Buyer may self-cancel within 24 hours of purchase for a full refund of the face value, except where the Event was already within 24 hours of starting at the moment of purchase. FoundTix processes these refunds automatically when the Buyer clicks the refund link in their order-confirmation email.

6.3 Event cancelled (clause 6.2 of the Buyer Terms). If you cancel an Event, every paid Order is refunded automatically in full to the Buyer’s original payment method. FoundTix returns its Booking Fee to your balance; Stripe’s processing fee is not refundable by either party (clause 5.3).

6.4 Event rescheduled (clause 6.3 of the Buyer Terms). If you reschedule an Event:

(a) If the new date is at least one month from the date of notification, Buyers have 14 calendar days from notification to request a full refund.

(b) If the new date is less than one month from notification, Buyers have until the earlier of (i) seven business days from notification or (ii) 48 hours before the new Event start time to request a full refund.

6.5 Venue change (clause 6.4 of the Buyer Terms). If you change the venue for an Event, Buyers have until the earlier of (i) seven business days from notification or (ii) 48 hours before the Event start time to request a full refund.

6.6 Headline change (clause 6.5 of the Buyer Terms).

(a) For a single-headline Event, the headline-change refund window matches clause 6.5 above.

(b) For a festival, no refund is offered for changes to individual acts. You may only invoke this exemption where the Event is genuinely a festival programme rather than a regular gig with a headline plus support.

6.7 Refund eligibility is based on how far in advance of the Event the cancellation is made, calculated by FoundTix using the same logic surfaced to Buyers in their emails and on the refund page. Refund windows expire at 23:59 Europe/London on the final day of the applicable window.

6.8 Where a Buyer’s refund right under the Buyer Terms is live, you must not refuse, frustrate, or obstruct the refund flow. Misuse of the platform to circumvent Buyer refund rights is a material breach of these Promoter Terms.

7. Pertinent changes and the Notify-Attendees flow

7.1 Once a single Ticket has been sold for an Event, Pertinent Changes (event date, venue, single-Event headline act) must be made via the “Notify attendees of a change” flow in the dashboard. The Event-edit form locks those fields, and the equivalent server actions reject direct mutations.

7.2 The Notify-Attendees flow:

(a) emails every paid Buyer with the change, the calculated refund deadline, and a signed self-service refund link;

(b) updates the public Event listing to match the change;

7.3 You must use the correct scenario when notifying: “Event cancelled” for cancellation, “Event rescheduled” for a date change, “Venue changed” for a venue change, “Headline act changed” for a single-headline line-up swap, and “Festival lineup change” only where the Event is genuinely a festival.

7.4 Non-pertinent edits (description, supporting acts, doors time, hero image, video embed, capacity, on-sale and off-sale windows) remain editable on the Event-edit form regardless of sales status. These changes do not give Buyers a refund right.Age restriction is a pertinent detail. If the age restriction is made more restrictive after Tickets have gone on sale (for example, raising the minimum age, including a change to 18+ only), any affected Buyer may request a refund, as they may have purchased for attendees who can no longer attend.

8. Cancellation

8.1 You may cancel an Event from the dashboard at any time before it occurs. Cancellation triggers an automatic full refund of every paid Order to the Buyer’s original payment method. FoundTix returns its Booking Fee to your balance on each refund; Stripe’s processing fee is not refundable.

8.2 You must maintain a Stripe balance sufficient to cover the net cancellation cost before confirming. If the balance is insufficient, individual refunds may fail and surface in the dashboard for manual retry.

8.3 Cancellation also voids every issued Ticket — QR codes will no longer scan at the door. The Event row is updated to “cancelled” status; cancelled Events cannot be reactivated.

9. Disputes, chargebacks, and Stripe disconnect

9.1 Card-network chargebacks against your Connected Account follow Stripe’s dispute process. Standard dispute windows are up to 120 days from the charge date for Visa, Mastercard, and American Express, and longer for certain “product or service not received” claims. You are responsible for responding to disputes in Stripe.

9.2 FoundTix may, but is not obliged to, provide evidence to Stripe on your behalf (order records, ticket scans, refund history). FoundTix is not liable for any amount lost to a chargeback against your Connected Account.

9.3 Stripe disconnect. You may disconnect Stripe from the dashboard when (a) no Event is currently “on sale” or “sold out”, and (b) at least 120 days have elapsed since your most recent paid Order. If either gate is unmet, disconnect is unavailable from self-service.

9.4 Disconnecting Stripe clears FoundTix’s reference to your Connected Account. Past Orders, Tickets, and audit records on FoundTix are unchanged. While disconnected, FoundTix cannot process refunds, payouts, or cancellation-driven refunds against the account, and any new dispute will surface only in your Stripe dashboard.

10. Audience Network and optional services

10.1 FoundTix Audience Network (cross-promotion and managed Meta campaigns). The Audience Network promotes your Event to relevant audiences across FoundTix’s own surfaces and, where you opt in, through managed Meta Partnership Ad campaigns that FoundTix creates and runs on your behalf. What FoundTix charges for the service depends on how the Event is ticketed:

(a) FoundTix-ticketed Events — included free. Where an Event’s ticket allocation is sold through the FoundTix checkout, Audience Network promotion is included at no additional service charge.

(b) External Events — £50 per campaign. Where Tickets are sold via a third-party platform, a one-time FoundTix service fee of £50 per campaign applies, paid via Stripe Checkout at the point you opt in. It covers our setup and ongoing management of that campaign and is non-refundable once the campaign has been created.

(c) Ad spend is always separate. Where managed Meta campaigns run, ad spend is billed directly by Meta to your own connected Meta ad account on whatever schedule and amount you configure with Meta. FoundTix does not collect, hold, or rebate ad spend — every penny of ad spend flows between you and Meta.

10.2 No guarantee of results. Campaign performance — including ticket sales, impressions, clicks, reach, conversion rate, cost per acquisition, and whether any individual Event sells out — is determined by Meta’s delivery, your audience, your creative, your ad budget, and external market conditions. FoundTix provides the management service in good faith using industry-standard targeting and our then-current best-practice configuration, but makes no promise, warranty, or guarantee of any specific marketing outcome and is not liable for ad spend that does not produce expected results. Any FoundTix service fee covers configuration and ongoing management — not a sales outcome.

10.3 Connecting your Meta account. Before any campaign can launch, you must connect a Meta Business account via the in-dashboard Facebook Login for Business flow. The connection grants FoundTix the ads_management, business_management, pages_show_list and pages_read_engagement permissions on the Meta assets you choose. You may disconnect at any time from Settings → Meta marketing, or by revoking access at Meta.

10.4 Keeping the connection live (your responsibility). FoundTix auto-refreshes your Meta access token in the background; a healthy connection stays active indefinitely without further action from you. If the connection breaks for any reason — you revoke access at Meta, you change your Facebook password, Meta itself invalidates the token, or you connect a different Business Portfolio than the one originally connected — FoundTix will email you at the moment we detect the break, with reminder emails at three and seven days afterwards. After the day-seven reminder we stop emailing; the Settings page remains the authoritative source of truth for the current connection status.

10.5 Running ads continue while we are disconnected. An expired or revoked FoundTix access token does not, by itself, pause your campaigns at Meta. Campaigns continue delivering on your Meta ad account and continue charging your payment method for ad spend until you either (a) reconnect FoundTix so we can manage them again, or (b) pause the campaigns yourself in Meta Ads Manager. Each reconnect-required email includes a deep-link to Meta Ads Manager scoped to your ad account so you can pause directly in seconds. It is your responsibility to monitor your connection status and to act on disconnection notifications. FoundTix is not liable for ad spend incurred during a period when our access was unavailable and you did not reconnect or pause manually.

10.6 Automated venue sales reports. You may opt in to send periodic ticket-sales emails (daily, weekly, or twice weekly) to a venue contact for any FoundTix-ticketed Event. Reports are sent until the day after the Event. The venue contact receives only aggregate sales figures, not personal data about individual Buyers.

10.7 External sales tracking. For External Events, you may manually report tickets-sold counts so that capacity, sold-out flags, and promotion eligibility behave correctly. You are responsible for the accuracy of these counts.

10.8 Meta CAPI. If you connect a Meta account in the dashboard, FoundTix sends marketing-conversion events (Purchase, InitiateCheckout, AddToCart) to your Meta pixel and business account on your behalf, with Buyer email and phone hashed per Meta’s requirements. You are the data controller for any data shared with Meta in this way; you must honour any opt-outs the Buyer expresses via the consent flow.

11. Data, privacy, and buyer communications

11.1 FoundTix is the controller for the personal data Buyers provide directly to the platform (account details, payment identifiers). For data you receive from FoundTix about your Buyers (attendee lists, contact details, marketing-consent flags), you and FoundTix are independent controllers; you must process that data only for the purposes of running the Event, complying with law, and honouring Buyer-side marketing consents.

11.2 You must comply with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). In particular, you may only send marketing communications to Buyers who have opted in to your marketing on the FoundTix checkout, and you must honour any subsequent opt-out without delay.

11.3 FoundTix sends transactional emails to Buyers on your behalf, including order confirmations, refund confirmations, promoter sale notifications, and change notifications. These emails identify your trading name; we do not pass them off as our own.

11.4 Our Privacy Policy describes what FoundTix collects, why, and for how long.

12. VAT and tax obligations

12.1 You are responsible for determining whether VAT or any other tax applies to your Ticket sales, for charging the correct rate, and for accounting for it to HMRC or the relevant authority. FoundTix does not collect or remit VAT on your behalf.

12.2 Ticket prices set on FoundTix are inclusive of any applicable VAT. The Booking Fee is FoundTix’s consideration for the platform service. It is deducted from the proceeds of each Ticket sale at the point of sale, before the net balance is settled to you, and is itemised on your FoundTix dashboard and in your connected Stripe account.

12.3 You must provide accurate business details, including VAT registration status where applicable. You agree that FoundTix may share such details with tax authorities if required by law.

13. Suspension and termination

13.1 You may close your FoundTix account at any time, subject to completing any outstanding Events and refund obligations.

13.2 FoundTix may suspend or terminate your access (and any individual Event) with immediate effect if you breach these Promoter Terms, the Buyer Terms, applicable law, or Stripe’s terms; if your account presents an unacceptable level of fraud, dispute, or refund risk; or if maintaining the account would expose FoundTix, Buyers, or Stripe to material harm.

13.3 Termination does not relieve you of your obligations to Buyers under the Buyer Terms, including outstanding refund obligations. We may retain transaction and audit records as required by law and for dispute resolution.

14. Liability and indemnification

14.1 Nothing in these Promoter Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

14.2 Subject to clause 14.1, FoundTix’s total aggregate liability to you in any 12-month period is limited to the total Booking Fees actually collected and retained by FoundTix in respect of your Events in that period.

14.3 You indemnify FoundTix against any loss, claim, damage, or expense (including reasonable legal fees) arising from (a) your breach of these Promoter Terms, the Buyer Terms, or applicable law; (b) any Event you list or stage; (c) any claim by a Buyer concerning admission, cancellation, refund, data, or marketing; (d) any tax authority claim relating to your Ticket sales.

15. Governing law

15.1 These Promoter Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

16. Changes to these Promoter Terms

16.1 We may update these Promoter Terms from time to time. We will give reasonable notice of material changes via the dashboard and at the email address on file. The version in force at the time a given Order is created applies to that Order.

16.2 Questions about these Promoter Terms? Email info@foundtix.com.