FoundTix Terms & Conditions

Last updated: 2026-10-18

1. Introduction and definitions

1.1 These Terms & Conditions (“Terms”) govern your purchase and use of Tickets through the FoundTix platform, operated by FoundTix Ltd (“FoundTix”, “we”, “us”, “our”), a company registered in England and Wales (Company No: 17238343), registered office 128 City Road, London EC1V 2NX, United Kingdom.

1.2 By purchasing a Ticket through FoundTix, you (“you”, “the buyer”, “the customer”) agree to be bound by these Terms.

1.3 In these Terms:

(a) “Booking Fee” means FoundTix’s fee for the ticketing service, charged on each Ticket and, where it applies to your Order, included in the price shown to you before you pay (clause 4.1).

(b) “Business day” means any day from Monday to Friday, including public holidays.

(c) “Event” means any ticketed event for which Tickets are sold through FoundTix - for example a concert, festival, club night, conference, exhibition, talk, screening, comedy or theatre performance, or sporting event.

(d) “Event start time” means the time doors open on the first day of the Event, in the venue’s local time.

(e) “Order” means your completed request to purchase one or more Tickets, accepted once checkout completes and a confirmation is issued.

(f) “Organiser” means the promoter or entity responsible for staging the Event and selling Tickets through the platform. The Organiser is the merchant of record for your purchase.

(g) “Ticket” means the revocable licence to attend an Event, issued in electronic or PDF form.

2. Role of FoundTix

2.1 FoundTix provides the ticketing platform and processes payment on behalf of the Organiser. The Organiser is the merchant of record and is solely responsible for staging and delivering the Event.

2.2 FoundTix is not the Organiser of any Event unless expressly stated. Your contract for admission to an Event is between you and the Organiser.

2.3 Additional terms imposed by the venue or Organiser may also apply. Where those terms conflict with these Terms, these Terms prevail unless stated otherwise.

3. Ticket purchase

3.1 Tickets are purchased online through the platform. By completing a purchase, you confirm that the information you provide is accurate and you consent to these Terms.

3.2 Events may carry age restrictions, security requirements, or other venue rules. It is your responsibility to check and comply with these before purchasing. The age restriction for each Event is shown on the Event page and on your Ticket.

3.3 If an age restriction or venue policy was clearly and correctly stated before you bought, and you or anyone in your group is refused entry or removed from the venue for not meeting it, neither FoundTix nor the Organiser is responsible and no refund is due. This does not apply if the Organiser changed, raised or wrongly stated the age restriction, which is covered by clause 6.7.

4. Pricing and payment

4.1 The price shown is the total amount payable, inclusive of all applicable fees and taxes. Where a Booking Fee applies to your Order, it is included in the price shown to you before you pay - it is never added afterwards or revealed only at checkout.

4.2 Payment must be made using an approved payment method: a debit or credit card, Apple Pay or Google Pay (each processed by Stripe), or PayPal. If your payment is declined, your Order will not be processed and no Tickets will be issued.

4.3 FoundTix does not provide ticket insurance. If you require cover against being unable to attend, you should arrange it independently.

5. Delivery of Tickets

5.1 Tickets are delivered electronically. After a successful purchase you will receive a confirmation email with your PDF Ticket(s) attached. Your Tickets are also available on your online order page, from where they can be added to Apple Wallet or Google Wallet.

5.2 If you do not receive your Tickets within a reasonable time, contact FoundTix support or the Organiser using the details in your confirmation email.

6. Refunds, cancellations and changes

6.1 Change of mind.

(a) You may cancel your Order within twenty-four (24) hours of purchase for a full refund (the “Change of Mind Period”), except where your purchase was made within twenty-four (24) hours of the Event start time, in which case no change-of-mind refund is available.

(b) No other refunds are available for change of mind.

(d) The fourteen (14) day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Tickets, as they are for events on a specific date.

6.2 Event cancellation.

(a) If an Event is cancelled and will not be rescheduled, you are entitled to a full refund of the Ticket price.

(b) Refunds are issued only to the original purchaser and only to the original payment method, regardless of who ultimately holds or uses the Ticket.

6.3 Rescheduling.

(a) If an Event is postponed or rescheduled, your existing Ticket will remain valid for the new date and we will notify you once we are aware.

(b) If the new date is one (1) month or more away, you have fourteen (14) calendar days from the date of notification to request a full refund.

(c) If the new date is less than one (1) month away, you have seven (7) business days from notification, or until forty-eight (48) hours before the new Event start time, whichever is sooner, to request a full refund.

(d) Refund requests made after these periods may be declined except where required by law.

6.4 Change of venue.

(a) If the venue of an Event changes, we will notify you as soon as reasonably possible.

(b) You have seven (7) business days from notification, or until forty-eight (48) hours before the Event start time, whichever is sooner, to request a full refund.

6.5 Change of headline act or principal participant.

(a) For a single-headline Event, if the advertised headline act changes (or, for non-performance Events, the advertised keynote speaker or principal billed participant), we will notify you as soon as reasonably possible. You then have seven (7) business days from notification, or until forty-eight (48) hours before the Event start time, whichever is sooner, to request a full refund.

(b) For festivals, multi-artist bills, multi-speaker conferences, “battle of the bands” and similar multi-participant Events, no refund is available for a change to, or withdrawal of, any individual act or participant, as the Event is the programme as a whole rather than any single performer or speaker.

6.6 Minor changes.

(a) Event details including supporting acts, set times and running order may change. These are minor changes that do not materially alter the Event, and no refund is available for them.

6.7 Mis-listed or corrected Event details.

(a) If the Organiser has incorrectly listed an Event and, after you purchased, corrects or changes a material detail of it - for example the date, the age restriction, the line-up or the venue - you may request a full refund of the Ticket price.

(b) This includes where the Organiser set the wrong minimum age and later raises or corrects it. If you are affected by such a change to the age restriction, you may request a full refund up to 120 days from the date of purchase.

6.8 Booking Fee on refunds. Where a Booking Fee applies to your Order (clause 4.1):

(a) it is refunded with the Ticket price whenever you are entitled to a refund under:

clause 6.1, change of mind within the Change of Mind Period;
clause 6.2, event cancellation;
clause 6.3, rescheduling;
clause 6.4, change of venue;
clause 6.5, change of headline act or principal participant;
clause 6.7, mis-listed or corrected Event details;
or where the law requires it.

(b) in any other case, including a refund the Organiser agrees to at your request after the Change of Mind Period has ended, the Booking Fee is non-refundable and only the Ticket price is refunded. The same applies on a resale (clause 8.5).

6.9 How to request a refund.

(a) Where you are entitled to a refund under this clause 6, follow the instructions in the notification email you receive, or contact FoundTix support, before the applicable deadline.

(b) Refunds are processed to the original payment method. Processing times depend on your payment provider.

(d) A refund period counted in days ends at 23:59 venue time on its last day; one counted in hours ends at the exact time.

6.10 Complimentary and guest-list Tickets.

(a) Complimentary or guest-list Tickets are issued at no charge and are not refundable or resellable.

6.11 Referral refunds. Where the Organiser has switched on referrals for an Event, you receive a personal link to share.

(a) For every five (5) Tickets other people buy through your link, we refund the Ticket price of one of your Tickets for that Event or the average Ticket price of those five (5) Tickets, whichever is lower, up to the number of Tickets in your Order. Your Ticket stays valid.

(b) A Ticket counts once it can no longer be refunded under clause 6.1. Tickets bought in your own Orders or with your email address, and Complimentary Tickets, do not count. A Ticket that is later refunded or cancelled stops counting.

(c) Referral refunds go to your original payment method, starting with your lowest-priced Ticket. The Booking Fee is not refunded (clause 6.8).

(d) If the Event is cancelled, clause 6.2 applies to the rest of your Order.

(e) We may withhold a referral refund where we reasonably believe the scheme has been misused. The Organiser or we may end referrals for an Event at any time; refunds already earned at that point will still be paid.

(f) If you share your link publicly, for example on social media, make clear that you receive a refund when people buy through it.

(g) For links issued before 19 October 2026, each referral refund is the Ticket price of one of your Tickets, without the average Ticket price limit in paragraph (a).

7. Ticket security and gifting

7.1 Unless stated otherwise for a particular Event, Tickets are not name-specific and may be gifted to friends or family for their attendance.

7.2 Each Ticket’s QR code is valid for one (1) entry only, or, for a Ticket valid on more than one day of an Event, one (1) entry on each of those days. If a Ticket is copied, shared or duplicated, only the first valid scan will be admitted; any subsequent presentation may be refused without refund.

7.3 You are responsible for keeping your Ticket secure. Neither FoundTix nor the Organiser is liable for any loss arising from a Ticket being shared, copied, forwarded or otherwise made available without your authorisation.

7.4 Gifting a Ticket permits the recipient to attend the Event only and does not transfer any contractual rights under these Terms. In all matters including refunds, FoundTix communicates only with, and issues any refund only to, the original purchaser.

8. Resale

8.1 We may prohibit or restrict the resale of Tickets. This does not prevent you gifting a Ticket under clause 7.

8.2 Reselling a Ticket above face value, or using a Ticket for unauthorised commercial purposes, may render the Ticket void and result in refused admission without refund.

8.3 FoundTix resale facility. Where available for an Event, FoundTix may offer an official facility that lets you list a Ticket for resale at face value through the platform. This is the only authorised way to resell a Ticket; clauses 8.1 and 8.2 continue to apply to any other resale.

8.4 Eligibility. You may list a Ticket only while it is valid, your Order is paid, the Change of Mind Period (clause 6.1) has ended, and the Event is more than twenty-four (24) hours away. Listed Tickets are only offered to buyers once the Organiser’s own Tickets have sold out.

8.5 If it sells. When a listed Ticket sells, it transfers to the new buyer. We refund you to your original payment method once the new buyer’s twenty-four (24) hour change-of-mind period has passed. If the new buyer cancels within that period, your Ticket is returned to you and remains valid. You get back what you paid for the Ticket, less the Booking Fee on your original Order, as the Booking Fee is not refundable on a resale (clause 6.8). FoundTix communicates with, and refunds, only the original purchaser.

8.6 While listed / if it does not sell. While a Ticket is listed it is void for entry and will not scan at the door. You may cancel a listing at any time before it sells. If a listed Ticket has not sold by 24 hours before the Event, it is automatically taken off resale and returned to you, valid again.

9. Liability

9.1 The Organiser is responsible for the Event. Neither FoundTix nor the Organiser is liable for any injury, illness, damage or other loss arising from your attendance at an Event that is not caused by its own negligence or breach of these Terms.

9.2 You accept the inherent risks of attending an Event, which depending on the Event may include loud music, strobe and other lighting effects, large crowds, or other hazards.

9.3 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded under applicable law, including your statutory rights as a consumer.

10. Reporting a listing

10.1 If you believe an Event listing is unlawful, misleading, or infringes your or another party’s rights (including intellectual property), you can report it - with or without a FoundTix account - to support@foundtix.com or via foundtix.com/contact.

10.2 For intellectual-property reports, what to include (the infringement report template) is set out in clause 4.6 of our Promoter Terms.

10.3 We acknowledge reports within 1 business day, may suspend or remove a listing while we investigate, and will inform you of the outcome.

11. Force majeure

11.1 Neither FoundTix nor the Organiser is liable for any failure or delay in performance caused by events beyond reasonable control. Where an Event cannot proceed for such reasons and will not be rescheduled, refunds are handled in accordance with clause 6.2.

12. Data protection

12.1 We process your personal data in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR. Please see our Privacy Policy for details of what we collect and how it is used.

13. Governing law

13.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

14. Changes to these Terms

14.1 We may update these Terms from time to time. The version in force at the time of your purchase applies to that purchase.